A series of new and improved hosting solutions is scheduled to be released. And we hope you will like what we have planned.
Over the last 6 months, the Engineering team spent countless hours building you better hosting solutions. As a result, the Clustered Hosting is engineered and optimized, 2 additional Data Centers are added to the network for the Co-Location services, 2 new classes of Dedicated Servers are ready to be deployed, plus more than 50 smart-hand services at your disposal. In addition, our Cloud Hosting solution, OneCloud, is a new and flexible hosting service that can help you to save more and do more online. All this, will be available to you soon.
Partnering now with 8 IP transit providers for fail-over redundancy and always-on availability, we reviewed entire network architecture, addressed the network bottlenecks, and aligned the network segments for maximum throughput. We did this for one simple goal - delivering you the hosting platform for mission-critical operations.
Being our customer, you have always been the center of our focus. Every effort is taken to deliver great customer's experience and build long-lasting business relationship. We stand ready to help at all time through telephone calls, emails, ticketing support system, self-care customer portal, and Knowledge Portal.
Our customers can access our support for help, 24 x 7 x 365, around the clock. Each and every customer is assured of personal attention. Issue submitted to support queue will be acknowledged, prioritized, attended, resolved and responded in timely fashion.
The Customer Portal is refined to help our customers to maintain accounts and manage services. Through a secure, easy-to-use, and responsive web-based portal, our customers can easily complete routine tasks such as checking service status, making an order, renewing a service, requesting smart-hand service, submitting a payment, and more.
Also, our online Knowledge Portal is fine-tuned with more how-to guides, and more relevant documents to help customers solving issues promptly.
We are working very hard to be the best in what we do.
Effective 23th August 2012, a new line of high-performance hosting solutions will be available to service you better.
On 1st August 2012, we will temporarily stop offering these hosting services to NEW customers:
We expect negative impact on our business due to this tough decision, nevertheless, this step is necessary because we want to ensure internal resource is suffice to keep up with the workload and attention is continued given to our customers.
Making you a happy customer, this is the pledge of IPServerOne.
Please give us a call at (603) 625 95 625 if there is anything we can do to help.