Domain Policy
All domain names purchased through IPSERVERONE are subject to the following agreements and regulations:
The ICANN Uniform Domain-Name Dispute-Resolution Policy: found at http://www.icann.org/en/udrp/udrp.htm
- gTLD Contract (.com, .net).
- gTLD Contract (.org).
- .info Contract (.info).
- .biz Contract (.biz).
Share Hosting, Dedicated Hosting and Co-location Policy
- All accounts are set up on a pre-pay basis. All pricing is guaranteed for the term of pre-payment. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies IPSERVERONE in accordance with the cancellation procedures below of the termination of services. All payment is in Malaysia Ringgit.
- All services will be automatically renewed on their contract renewal date unless previously cancelled by either party according to the cancellation procedures outlined below.
- We offer a 30 day money back guarantee on all our accounts. If you decide to cancel your account for any reason within the first 30 days we will provide you with a full refund of all hosting costs paid by you to IPSERVERONE. Cancellation of your account must be in accordance with the guidelines below, must not be due to a Terms of Service violation, and must be received by IPSERVERONE within 30 days from the date of signup.
- All cancellation requests must be submitted by one of the following methods:
- You may submit a cancellation request via our on-line form at http://www.ipserverone.com/ContactUs.
- IPSERVERONE reserves the right to cancel service at any time. All fees paid in advance of cancellation will be pro-rated and returned. NO REFUND will be entertained, if customer SPAM from IPSERVERONE's server, Hosting Illegal Content/Pirated/Warez/Unauthorized Software or Audio/Video Medias, Hosting pornography content, or a Link from IPSERVERONE's hosted website. Any violation of policies which results in extra costs will be billed to the customer (i.e. reconfiguration of server, cleaning up IP address from those common RBLs, etc.)
- IPSERVERONE is committed to providing a family friendly environment on the web. We are strict about our acceptable content because of this commitment. Never before have we been so bombarded with pornography and morally degrading material than by way of the Internet. We want no part of it.
- All services provided by IPSERVERONE may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any Malaysia, State or City law is prohibited. This includes, but is not limited to: fraudulent material, unauthorized media files (MP3s, MOV, AVI, WMV, Bit Torrent Seed and Others audio or Video File format), copyrighted material, material we judge to be threatening or obscene or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless IPSERVERONE from any claims resulting from the use of the service which damages the subscriber or any other party.
- All pornographic content and sex-related merchandising is prohibited on all IPSERVERONE servers, whether legal or illegal. This includes sites that may infer sexual content or links to adult content elsewhere. In addition, sites containing profanity or vulgar language are also prohibited.
- Sites that promote any illegal activity or present content that may be damaging to IPSERVERONE servers or any other server on the internet are prohibited. Links to such materials are also prohibited. Examples of this material include pirated software, hacker programs or archives, and warez sites.
- It is also prohibited to engage in activities, whether lawful or unlawful, that IPSERVERONE determines to be harmful to its subscribers, operations, reputation, goodwill, or customer relations.
- IPSERVERONE will be the sole arbiter as to what constitutes a violation of these provisions.
- The sending of unwanted/unsolicited bulk and/or commercial messages over the Internet (spamming) is STRICTLY prohibited. This includes sending spam from or through an IPSERVERONE server or using an e-mail address or domain that is maintained on an IPSERVERONE machine as reference. Spam has a negative impact on consumers and on our systems. It depletes server resources and opens IPSERVERONE up to denial of service or "nuke" attacks from recipients of spam. In connection with this policy, the following activities are also prohibited:
- Maintaining an open SMTP relay.
- Forwarding or posting "chain letters" (multiple forwarding) of any type.
- Attempting to cancel, supersede, or otherwise interfere with e-mail messages other than one's own.
- Engaging in harassment, whether through language, frequency, or size of messages.
- Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.
- IPSERVERONE will be the sole arbiter as to what constitutes a violation of this provision.
- Any attempt to undermine or cause harm to a server, or customer, of IPSERVERONE is strictly prohibited.
- We currently do not allow IRC or IRC bots to be operated on our servers.
- As this is a shared server, customer should not be using more than 10% of the CPU resources for more than 15 minutes. We reserved the right to suspend customer's website prior notice, due to the said website is overloading the server and affecting others client that hosted in the server.
- Running programs in the background on a IPSERVERONE's server without IPSERVERONE's prior written authorization, or running chat rooms, Internet Relay Chat, IRC bots, more than 1,000 emails a day and the like are not acceptable uses of IPSERVERONE's servers. Usage of scripts or other utilities to direct pointed domain names to subdirectories without prior authorization from IPSERVERONE is prohibited.
- Should any client on IPSERVERONE's network use network or system resources beyond those explicitly provided to them by IPSERVERONE, including but not limited to, disk space or data transfer allowances, IPSERVERONE reserves the right to reclaim the resources, if possible, and make reasonable efforts to recover any costs and/or block continued use of the additional resources.
- We do not want to limit your success. In fact our goal is to assist you in any way we can to ensure the success of your site. However, you should understand that your site is on a shared server with other sites. Any abuse by one user will affect all other clients on that server. If there is ever a problem we will make every reasonable effort to remedy the situation in a mutually beneficial way. IPSERVERONE will be the sole arbitrator in these matters.
- It is acknowledged by users of IPServerOne services that these resource allotments are optimized and dedicated towards serving web documents and self-need email / FTP services and is not to be used as offsite storage area for electronic files, or as a provisioning service for third party email or FTP hosts. All downloadable files or files stored on the server must be available for download via a HTML document stored on the Internet in a publicly or privately accessible area, and must be directly related to the general nature of the website index. Illegal content such as pirated software, music or other media are strictly prohibited and are not allowed on IPServerOne hosting servers.
- IPServerOne offers commercially reasonable high-limit of disk space and/or other resources, such as bandwidth transfer, number of email accounts or FTP accounts. File quota limits are enforced to ensure system operating integrity and reliability and is limited to 30,000 files on 3GB Hosting plans, 50,000 files on 100GB Hosting plans and 100,000 on files on 200GB Hosting plan. The intention of reasonable high-limit of disk space on IPServerOne Shared Hosting is to provide ample resources for customer convenience, so that customers need not worry about exceeding limits.
- System backups are made daily. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. It is the clients' responsibility to maintain local copies of their web content and information. If data loss occurs due to the negligence of the client in securing their account or by an action of the client, IPSERVERONE will attempt to recover the data from the most recent archive for a RM 100.00 fee.
- IPSERVERONE maintains control and any ownership of any and all IP numbers and addresses that may be assigned to the client and reserves in its sole discretion the right to change or remove any and all IP numbers and addresses.
- IPSERVERONE shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from IPSERVERONE's servers going off-line or being unavailable for any reason whatsoever. Further, IPSERVERONE shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of IPSERVERONE's servers. All damages shall be limited to the immediate termination of service.
- The validity and effect of this Agreement shall be governed by and construed and enforced in accordance with the laws of Malaysia, without regard to its conflicts of laws principles.
- We reserve the right to refuse, cancel, or suspend service at our sole discretion.
- All Sub-Networks, distributive hosting sites and dedicated servers of IPSERVERONE must adhere to the above policies.
- Failure to follow any term or condition will be grounds for immediate account deactivation.
- Any questions or complaints about violations of our policies should be referred to abuse@ipserverone.com. Each complaint will be investigated.
- These Terms may be revised from time to time. A customer's use of IPSERVERONE's services after changes to the Terms are posted on IPSERVERONE's web site, www.ipserverone.com, will constitute the customer's acceptance of any new or additional terms that result from those changes.