Introducing the Revamped IP ServerOne Customer Portal

Built Around Your Feedback

In May 2025, we began a major initiative to revamp the IP ServerOne Customer Portal, shaped by our customer feedback, usage insights, and the challenges you shared with us over the years.

The revamped portal will be available to all customers from 15 September 2026.

Designed to simplify workflows, improve navigation, and make cloud resource management easier, the revamped portal introduces a refreshed interface, improved usability, and new features—all while keeping your existing services and configurations unchanged. Your NovaCloud instances, NovaGPU instances, volumes, snapshots, networks, and other active services will continue to operate normally.

This guide highlights what’s changed, what’s new, and where to find the features you need.

What’s New at a Glance

Area	Highlights
Portal Experience	Refreshed interface, responsive design, simplified navigation, Light & Dark Mode
Dashboard	New widgets for services, cloud usage, spending, notifications, and activities
Cloud Credit	Dedicated Cloud Credit management page
Projects	Improved Project-based resource management
NovaCloud & NovaGPU	Enhanced instance, volume, network, alarm, and activity log management
Delegate Access	New Custom Roles for granular cloud resource permissions
Billing & Payment	Easier invoice management, payment tracking, and renewals
Data Center	Improved visitation booking experience
Checkout	Simplified tax declaration workflow
Productivity Enhancements	Search, filters, sorting, bulk actions, and other usability improvements

Note: Some features and menu items may only be visible if you have the corresponding service or permissions enabled on your account.

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Important Navigation Changes

To make commonly used features easier to access, several menu items have been reorganized.

What’s Changed?

If you’ve used the previous portal, these are the changes you’ll notice first.

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What’s New in the Revamped Portal

1. A Redesigned Portal Experience

The portal has been refreshed with a cleaner, more consistent experience across desktop and mobile devices.

Key improvements include:

The interface has also been updated to better align with IP ServerOne’s branding and visual identity.

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2. Get a Better Overview with the New Dashboard

The redesigned Dashboard brings together the most important information across your account into a single view.

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3. A Dedicated Notification Center

Portal notifications now have their own dedicated Notification Center.

From a single location, you can view:

Additional notification types, including alarms, billing events, support ticket updates, and maintenance notices, will be introduced in future updates.

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4. Better Cloud Credit Management

Cloud Credit is no longer managed through a pop-up window.

The new dedicated Cloud Credit page allows you to:

This provides greater visibility into your cloud spending and available balance.

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5. A New Project Management Experience

Each project now has dedicated pages, giving you a clearer way to organize and manage your cloud resources. 

Each Project page includes:

Note: Networks, Public Keys, and Security Groups are shared across all Projects within the same region.

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6. Enhanced Cloud Instances Management

We’ve introduced several improvements to simplify cloud resource management.

i) NovaCloud and NovaGPU Instance Management

You can now:

ii) Volume Management

iii) Private Networks

The previous Networks tab has been renamed Private Networks, with several improvements:

iv) Alarms

Create and manage data transfer usage alarms for your instances.

v) Activity Logs

A new Logs tab provides an audit trail of activities performed across NovaCloud and NovaGPU resources within the same Region.

This makes it easier to track operational changes and troubleshoot issues.

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7. More Control with Custom Roles in Delegate Access

This portal revamp introduces Custom Roles, giving account administrators more granular control over who can access and manage cloud resources.

Delegate Access

In the previous portal, Delegate Access allowed administrators to authorized users access to their portal account without sharing account credentials.

Administrators could assign predefined roles (Authorized Users) based on the user’s responsibilities:

Each role comes with its own access and notification settings. Learn more here.

Custom Roles (New)

With Custom Roles, administrators can now control which Projects an authorized Technical Role user can access, which cloud resources they can view or manage, and which actions they are allowed to perform.

Custom Roles apply to Project resources, including:

Examples of available permissions include:

How It Works

Prerequisite: The user must first be added as an Authorized User under the administrator’s account and assigned the Technical role before a Custom Role can be assigned.

Once assigned, the Custom Role determines which Projects and cloud resources the user can access and which actions they can perform.

Note: The assigned user can only access the Projects and resources included in their Custom Role. Administrators retain access to all Projects and resources.

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8. Improved Billing & Payment Management

Billing & Payment has been reorganized to make financial management easier. Key improvements include:

Renewals	A dedicated Renewals section is now available under Billing & Payment.
Payment Processing	The previous Pending Transaction label has been renamed Payment Processing. Search and filter options are also available directly for Tax Invoices and Proforma Invoices.
Payment History	Transaction History has been renamed Payment History.
My Services	Proforma Invoices for all your services are now available in a dedicated tab, making them easier to find without going through the Actions menu.

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9. Data Center Management

Bookings are now organized into two separate tab:

Making it easier to track both current and past visits.

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10. New Calendar View

The new Calendar provides a consolidated monthly view of important account events, including:

Helping you stay ahead of upcoming actions and deadlines.

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11. A More Streamlined Checkout Experience

We’ve also improved the Shopping Cart and service ordering workflows.

Purpose of Usage

Where applicable, you can select the Purpose of Usage for tax declaration purposes.

You can update the purpose individually or select multiple items at once.

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12. Everyday Productivity Improvements

Alongside the major features, we’ve introduced numerous usability enhancements throughout the portal.

These include:

Search and Filter	Search and filter services, invoices, cloud resources, and support tickets more easily.
Sorting	Sorting buttons have been added to supported tables, allowing you to sort information from A–Z or Z–A. This is available across areas such as: Projects NovaCloud Instances NovaGPU Instances Private Networks Public Keys Security Groups Volumes Snapshots Object Storage buckets Monitoring alarms My Services
Bulk Delete	You can now delete multiple resources at once for: Public Keys Security Groups Volumes Snapshots

These smaller improvements help reduce repetitive tasks and make information easier to find.

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Looking Ahead

This portal revamp represents one of the most significant improvements to the IP ServerOne Customer Portal to date. While this update introduces many new capabilities, we’ll continue to enhance the platform based on customer feedback and evolving needs.

We hope these improvements make it easier for you to manage your services, collaborate with your team, and get more value from our platform.

If you encounter any issues or need help finding a feature or setting, please contact our Customer Support team at cs@ipserverone.com or 03-2026 1688. You can also submit a support ticket through the Customer Portal.

Log in to the IP ServerOne Customer Portal and explore what’s new.

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Frequently Asked Questions