Managed Cloud Services
Keep Your Cloud Running. We’ll Handle the Management.
Get ongoing cloud and infrastructure management from IP ServerOne, with technical support for monitoring, maintenance, security, backups, and more.
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Managed cloud services from IP ServerOne help businesses keep their cloud and infrastructure environments monitored, maintained, and supported by our 24/7 technical team.
Our managed services are provided on a subscription basis, with the scope tailored to the specific cloud platform or infrastructure environment. Each managed service has its own defined scope, which may include monitoring, maintenance, backups, security, and infrastructure support. For one-time requirements, we offer SmartHand and Professional Services. SmartHand provides technical assistance on an hourly basis for specific infrastructure tasks or issues, while Professional Services are delivered on a project basis for defined technical requirements. Whether you need ongoing managed cloud support or assistance with a specific task or project, our team helps you address your infrastructure needs while you focus on your business.
Why Do You Need Managed Cloud Services?
Cloud infrastructure requires ongoing monitoring, maintenance, backups, security, and technical support. Managed cloud services give you the expertise and support to handle these tasks without managing everything in-house.
Reduce Cloud Infrastructure Work
Spend less time on routine infrastructure tasks such as monitoring, maintenance, backups, and updates, while our technical team supports the scope covered by your managed service.
Get Support for Your Cloud Environment
Every cloud platform and infrastructure environment has different requirements. Our managed cloud services are scope-based and tailored to the environment you use.
Access Technical Expertise When You Need It
Get ongoing infrastructure support without building a larger internal team. For one-time tasks or projects outside your managed scope, SmartHand and Professional Services are also available.
Benefits of Managed Cloud Services
Managed cloud services can reduce the operational work involved in running your cloud infrastructure while giving your team access to ongoing technical support.
Need Ongoing Support for Your Cloud Infrastructure?
Let’s discuss your needs and find the right managed service for your cloud environment.
24/7 Technical Support
Get access to our technical team around the clock for support covered by your managed service scope.
Reduce Internal IT Work
Spend less time on routine cloud and infrastructure tasks while your team focuses on higher-priority business needs.
Manage IT Costs
Access ongoing technical support without the cost of building and maintaining a larger in-house team for every cloud infrastructure requirement.
Access Technical Expertise
Get ongoing support from experienced technical professionals without needing to build additional cloud infrastructure expertise in-house.
Maintain and Monitor Your Infrastructure
Stay on top of recurring infrastructure requirements with ongoing monitoring, maintenance, updates, backups, and security configuration.
Flexible Support for Your Needs
Choose managed services based on your environment and requirements, with SmartHand and Professional Services available for one-time tasks and projects.
Who Are Managed Cloud Services For?
Managed cloud services are suitable for businesses that need ongoing support for their cloud or infrastructure environments but do not want to manage every operational task in-house.
Get ongoing infrastructure support without adding more resources to handle routine cloud management, monitoring, maintenance, and support tasks.
Access technical support for your cloud environment when your internal team does not have the specialized skills or capacity to manage infrastructure requirements on their own.
Managed services are suited to environments that require regular monitoring, maintenance, backups, security updates, and other recurring infrastructure tasks.
Choose ongoing managed services for recurring requirements, or use SmartHand and Professional Services when you need assistance with specific tasks or technical projects.
Managed Cloud Services and Support Options in Malaysia
Choose the support model that fits your infrastructure needs. Get ongoing management for recurring requirements, or engage our technical team for a specific task, issue, or project.
| Service | Best For | What You Get |
|---|---|---|
| Managed Cloud Services | Ongoing cloud and infrastructure management | Ongoing technical support and infrastructure management through: |
| SmartHand Service | A specific technical task or issue | One-time technical assistance for a specific infrastructure task or issue, without an ongoing managed service subscription. |
| Professional Services | Projects and complex technical requirements | Project-based technical expertise covering cloud strategy and consulting, infrastructure migration, modernization, architecture and deployment, backup, disaster recovery, compliance readiness, and more. |
Managed Cloud Services: Scope & Pricing
Explore the scope, inclusions, and pricing for each service option. Choose the level of support that fits your cloud or infrastructure requirements.
I need ongoing management for my cloud or infrastructure.
Managed Cloud Services
Get ongoing support for your cloud or infrastructure environment. Whether you’re running workloads on NovaCloud, a Private Cloud environment, or other infrastructure platforms, our managed services help reduce operational overhead and keep your environment running smoothly.
NovaCloud Care
An optional managed service for NovaCloud customers, providing ongoing support for defined infrastructure management tasks such as monitoring, maintenance, backups, security, and technical support.
NovaCloud Care includes the following services within the subscription:
| Service Area | Scope Description |
|---|---|
| Operating System Management | Regular kernel updates for Linux and Windows environments. Windows version upgrades are subject to a separate migration fee. |
| Load Balancing | Basic configuration assistance for application and website load balancing, where applicable. |
| Firewall & VPN | Basic configuration assistance for firewalls, VPNs, and secured networks, where applicable. |
| Control Panel Support | Control panel software uptime and basic configuration support. User account configuration is excluded. |
| Web & Network Security | Web application security and network security support, where applicable. |
| SSL Certificate Management | SSL certificate installation for servers hosted with IP ServerOne, within the NovaCloud Care subscription scope. |
| Service Monitoring | 24×7 service monitoring powered by the Zabbix Monitoring System. |
| Support Services | 24×7 support ticketing services. |
| Snapshot Backup | Snapshot backup technology with the last 15 hourly, 7 daily, and 4 weekly restore points. |
| Snapshot Restoration | Snapshot restoration requests are chargeable. |
Private Cloud Managed Services
Ongoing support for Private Cloud environments, with the service scope tailored to your deployment, infrastructure architecture, and requirements.
| Category | Scope | Description |
|---|---|---|
| Infrastructure Management | Hardware Maintenance & Support | Manage and maintain the physical private cloud infrastructure, including servers, network devices, firewalls, and storage systems. |
| VM Lifecycle Management | Manage the virtual machine lifecycle, including provisioning, configuration, decommissioning, OS installation, snapshots, restoration, and resource scaling upon request. | |
| Private Cloud Networking | Manage network switching, static routing, and perimeter firewall configuration within the private cloud environment. | |
| Operating System Administration | Manage and maintain VM operating systems, including user accounts, system updates, and performance tuning. | |
| OS & Application Stack Management | Deploy supported application stacks such as web servers, databases, and hosting panels, and manage OS and application configuration, updates, and technical changes. | |
| Firewall & VPN Configuration | Configure and manage firewall and VPN connectivity, including site-to-site tunnels and remote access VPNs. | |
| Security | Security Vulnerability Watch | Monitor security advisories and trusted sources for emerging vulnerabilities and take appropriate measures to mitigate identified risks. |
| Infrastructure Security Patching | Apply security patches to private cloud infrastructure as required to address vulnerabilities. | |
| Infrastructure Security Advisory | Provide guidance on secure infrastructure configuration and security best practices. | |
| OS & Application Security Patching | Apply necessary security patches to supported operating systems and applications. | |
| OS & Application Security Advisory | Provide guidance on securing operating systems and supported applications against security threats. | |
| Data Protection | Storage Snapshot Deployment | Configure scheduled snapshots on storage volumes for regular data protection and point-in-time recovery. |
| Veeam Backup Deployment | Deploy and configure Veeam Backup for scheduled VM backups and replication. | |
| Data Restoration | Storage Snapshot Recovery | Restore data from available snapshots to the original location or a temporary recovery destination. |
| Veeam Backup Restore | Restore virtual machine data from available Veeam backups. | |
| Support Assistance | 24/7 Support Channels | Access technical support 24/7 through email, ticketing portal, and phone. |
| Incident Escalation Process | Follow a structured escalation process for unresolved incidents based on severity and urgency. | |
| Hypervisor-Level Technical Assistance | Troubleshoot and provide technical assistance for hypervisor configuration, performance, and resource management. | |
| OS & Application-Level Technical Assistance | Troubleshoot issues and provide technical assistance at the operating system and supported application levels. | |
| Monitoring | Availability Monitoring | Monitor the availability of key private cloud components, including firewalls, hypervisors, SAN storage, and internet connectivity. |
| Hardware Health Monitoring | Monitor hardware health to support infrastructure reliability. | |
| Storage Usage Monitoring | Monitor storage capacity and notify customers when defined usage limits are reached. | |
| Resource Monitoring | Monitor CPU, RAM, and disk utilization, with historical performance data retained for up to 12 months. | |
| Backup Job Monitoring | Review VM backup job status to identify failed or incomplete backups. | |
| Application Availability Monitoring | Monitor common application services such as HTTP/S, SSH, and FTP using TCP port checks. | |
| Reporting | On-Demand Report | Generate reports upon request using available historical statistics from the hypervisor. |
| Monthly Report | Provide monthly metrics covering system availability, resource utilization, and resolved tickets or incidents. |
Note: Service scope may vary based on the selected service level, subscription plan, customer requirements, and specific infrastructure configuration. Certain monitoring and management features may require customer requests or specific configuration. All services are subject to the applicable Service Level Agreement (SLA).
Looking for Managed Service Plans & Pricing?
Compare available managed service plans, service scope, and pricing options.
I need help with a specific technical task.
SmartHand Service
Technical assistance for a specific infrastructure task or issue, without an ongoing managed service subscription.
MYR 350 /Task /hr
The time allocated per Task is 60 minutes (1 hour). Extra hours will incur additional charges.
- Each task is subject to engineer availability.
- Co-location customers are required to contact their hardware vendors for any hardware replacement.
- Tasks will be performed on a date and time mutually agreed upon by the customer and IP ServerOne.
- A ticket submission is required for each task.
I have a project or complex technical requirement.
Professional Services
Engage our technical team for defined cloud, infrastructure, migration, consulting, or other technical requirements.
- Cloud Strategy & Consulting
- Cloud & Infrastructure Migration
- Infrastructure Modernization
- Cloud Architecture & Deployment
- Backup, Disaster Recovery & Compliance Readiness
- And more
Frequently Asked Questions
Managed Cloud Services provide ongoing management and technical support for your cloud or infrastructure environment. At IP ServerOne, our managed services can support NovaCloud environments, Private Cloud environments, and other cloud infrastructure, depending on your requirements and service scope.
Our managed service scope can include operating system management, load balancing, firewall and VPN configuration, control panel support, web and network security, SSL certificate management, service monitoring, support services, and snapshot backup. The services included depend on the selected managed service and agreed scope.
NovaCloud Care is an optional managed service for NovaCloud customers. It provides ongoing support for defined infrastructure management tasks, including monitoring, maintenance, backups, security, and technical support. The service includes a defined scope of managed services as outlined in the NovaCloud Care service scope.
Yes. NovaCloud Care includes 24×7 service monitoring powered by the Zabbix Monitoring System, as well as snapshot backup with the last 15 hourly, 7 daily, and 4 weekly restore points. Snapshot restoration requests are chargeable.
Yes. IP ServerOne provides ongoing managed support for Private Cloud environments. The service scope is tailored to your deployment, infrastructure architecture, and operational requirements. Contact our team to discuss your Private Cloud environment and required level of support.
Managed Cloud Services are designed for ongoing management and support of your cloud or infrastructure environment. SmartHand is intended for a specific technical task or issue and is charged on a task/hour basis. SmartHand does not require an ongoing managed service subscription.
SmartHand Service provides technical assistance for a specific infrastructure task or issue. Each task is allocated 60 minutes (1 hour) and is charged at MYR 350 per task/hour. Additional hours incur additional charges. Tasks are subject to engineer availability and must be scheduled at a mutually agreed date and time.
Professional Services are designed for defined cloud, infrastructure, migration, consulting, modernization, and other complex technical requirements. Services can include cloud strategy and consulting, infrastructure migration, architecture and deployment, modernization, and backup, disaster recovery, and compliance readiness.
Managed Cloud Services can complement your existing IT team rather than replace it. Our technical team can take care of defined infrastructure management and operational tasks, allowing your in-house IT team to focus on business applications, strategic projects, and other priorities. The level of support can be tailored to your infrastructure and operational requirements.
IP ServerOne provides remote technical support through remote management tools and our technical support team. Where on-site assistance is required and covered by the agreed service scope, we can coordinate engineering resources to your premises in accordance with the applicable service levels and requirements.
Yes. IP ServerOne provides managed services for different cloud and infrastructure environments. NovaCloud Care is specifically designed for NovaCloud customers, while Private Cloud Managed Services can be tailored to Private Cloud deployments. Contact our team to discuss your environment and requirements.
Yes. You can contact our team to discuss your cloud or infrastructure environment, operational requirements, and support needs before choosing a service. We can help you understand the available managed service options and determine which approach is suitable for your requirements.
I NEED ONGOING MANAGEMENT
Managed Cloud Services
Ongoing management and support for your cloud or infrastructure environment.
NovaCloud Care
Managed support for NovaCloud environments, covering defined infrastructure management and support tasks.
Free: Managed services with basic updates and monitoring.
Essential: Enhanced support with manual updates and troubleshooting.
Pro: Extended support hours, vendor coordination, and advanced security.
Premium: All-inclusive support with 24×7 troubleshooting, comprehensive patching, and top-tier security.
SmartHand Service
Our SmartHand engineers are ready to assist you in rain or shine with any technical or network issues.
MYR 350 /Task /hr
The time allocated per Task is 60 minutes (1 hour). Extra hours will incur additional charges.
- The task performed is subject to the engineer’s availability.
- Co-location customers require to contact their hardware vendors for any hardware replacement.
- The task will be performed on a date and time as agreed by both customer and IP ServerOne.
- Ticket submission is required for each task.
Professional Services
Transform your business with our expert cloud consulting and migration services for a smooth, efficient transition.