| Basic | Essential | Pro | Premium | |
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| Free | Contact Us | Contact Us | Contact Us | |
| 24×7 Access to Knowledge-base Documentation |  |
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| Windows Environment Operating System | ||||
| Windows Update with Default Options | |
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| Auto Windows Update | – | |
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| Allowed to Select/Unselect Update(s) to be Installed | – | |
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| Support Windows 2008, 2012, 2012R2, & 2016 | – | |
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| Roll Back / Remove Windows Update upon Request | – | – | |
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| Troubleshooting with Application Vendor | – | – | 8am-10pm, Mon-Fri | 24×7, Mon-Sun |
| Manual Update according to Customer Specified Timing | – | – | 8am-10pm, Mon-Fri | 24×7, Mon-Sun |
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Liaise with Customer’s Application Vendor(s) on What to Patch and Not to Patch Job (upon request) |
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| Patching based on Vulnerable Scanning Report | – | – | – | |
| Linux Environment Operating System | ||||
| Autocheck & Notification on Kernal Version and Disk | |
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| Support Community / Enterprise Linux | – | |
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| Troubleshooting with Application Vendor | – | – | 8am-10pm, Mon-Fri | 24×7, Mon-Sun |
| Manual Update according to Customer Specified Timing | – | – | 8am-10pm, Mon-Fri | 24×7, Mon-Sun |
| Liaise with Customer’s Application Vendor(s) on What to Patch and Not to Patch Job (upon request) | – | – | – | |
| Patching based on Vulnerable Scanning Report | – | – | – | |
| Application / Website Load Balancing | ||||
| Website Load Balance (transparent / proxy) | – | |
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| Application Load Balance (transparent / proxy) | – | |
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| HAproxy Installation & Configuration | – | |
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| Keepalived Installation & Configuration | – | |
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| Pound Installation & Configuration | – | |
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| Firewall, VPN, Secured Network and BGP | ||||
| Remote Logging (required separate VM / Server) | – | |
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| Destination / Source IP Routing Setup | – | – | |
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| PUBLIC, DMZ, PRIVATE Zoning | – | – | |
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| Site to Site VPN Tunnel | – | – | |
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| VPN Tunnel with AWS / Azure / Google Cloud | – | – | |
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| NAT Policies | – | – | |
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| BGP Network Configuration | – | – | |
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| IPS Setup in Firewall (require additional license) | – | – | |
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| Real-time Replication (VM to VM / Disk to Disk) or Disaster Recovery purpose | ||||
| Microsoft Hyper-V, VMWare, Proxmox etc (VM Replication) | – | – | |
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| Files Synchronization between 2 servers (same / different location) | – | – | |
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| DRBD – Disk to Disk Replication over Network | – | – | – | |
| Oracle Database / PostgreSQL Database Real-Time Synchronization | – | – | – | |
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Methods to Submit Helpdesk for Troubleshooting |
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| Private Message (Communication Platform) | – | – | |
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| Group Message (Communication Platform) | – | – | – | |
| Backup & Restoration | ||||
| Files Backup (requires Veeam Cloud Backup service) | |
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| Files Restoration (requires Veeam Cloud Backup service) | – | |
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| Server Monitoring | ||||
| Ping Monitoring | |
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| HTTP / HTTPS | – | |
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| CPU, HDD Space, Memory | – | |
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| Bandwidth Usage Monitoring | – | |
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| Remote Logging (require separate VM / Server) | – | |
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| Control Panel Support | ||||
| cPanel / WHM | – | 2 tickets | 4 tickets | 10 tickets |
| DirectAdmin | – | 2 tickets | 4 tickets | 10 tickets |
| Plesk Control Panel | – | 2 tickets | 4 tickets | 10 tickets |
| Web Application Security & Network Security | ||||
| Enable / Disable Old TLS | – | |
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| Enable / Disable New Cypher (Ex: 3DES Cipher Suite) | – | |
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| Open Source Web Application Firewall Installation | – | |
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| SSL Certificate Installation | – | |
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| Using Automated Tool for Malware Scanning | – | |
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| Assistance on Improving SSL Lab Scanning Report | – | – | |
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| Providing Assistance on Fixing the Items from the Malware Scan Report | – | – | |
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| Help on Identifying the -Possible Root Cause of Website being Defaced / Hijacked | – | – | – | |
| Identifying the Possible Root Cause of Website being Defaced / Hijacked | ||||
| Microsoft IIS 7.0 – 10.0 Installation / Configuration / Upgrade | – | |
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| Apache Web Server | – | |
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| Nginx Web Server Configuration and Caching | – | |
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| Lite Speed Web Server Installation & Configuration | – | |
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| Tomcat Web Server Installation & Initial Configuration | – | – | |
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| Database – MySQL | ||||
| MySQL Installation | – | |
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| MySQL Server Level Optimization | – | |
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| MySQL Identify Slow Query, Provide Suggestion to Customer | – | – | |
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| MySQL Database Replication Setup | – | – | |
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| MySQL Database Re-sync / Redo Database Replication | – | – | |
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| MySQL 3 Nodes Cluster (Galera Cluster) | – | – | – | |
| Database – MSSQL | ||||
| MS-SQL Installation | – | – | |
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| MS-SQL Database Setup (Separate DATA and LOG file) | – | – | |
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| MS-SQL Replication Setup | – | – | |
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| MS-SQL Database Snapshot | – | – | |
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| MS-SQL Database Mirroring | – | – | – | |
| Mail Server – Ms Exchange | ||||
| MS Exchange Installation | – | – | |
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| Active Directory Integration | – | – | |
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| Auto Discovery / Outlook Web Access (OWA) | – | – | |
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| Multiple Database Store Setup | – | – | |
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| Mail In & Out Troubleshooting | – | – | |
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| Antispam Setting & Optimization | – | – | |
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| Mail Server – Zimbra | ||||
| Zimbra Installation | – | |
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| Zimbra Antispam Configuration & Integration | – | |
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| Mail In & Out Troubleshooting | – | |
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| Back Up & Restoration | – | |
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| Memory Caching | ||||
| Redis cache Setup & Configuration | – | |
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| Memcache cache Setup & Configuration | – | |
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| File Sharing / Block Storage | ||||
| NFS Client / Server Setup | – | |
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| iSCI Target / Initiator Configuration | – | |
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| Windows SMB File Sharing | – | |
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| Windows Distributed File System (DFS) | – | – | |
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| CEPH File System Deployment | – | – | – | |
Join us for SembangDR Day!
Let’s sembang about disaster recovery (DR), connect with industry peers, and see how fast we restore services after a disaster.
Date: May 16th, 2024 (Thursday)
Time: 2:00pm – 5:30pm
Venue: Idea Zone, IMAZIUM, Damansara Uptown
