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BasicEssentialProPremium
 FreeMYR 150+ / monthMYR 250+ / monthMYR 400+ / month
 BasicEssentialProPremium
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24×7 Access to Knowledge-base Documentation
Windows Environment Operating System
Windows Update with Default Options
Auto Windows Update
Allowed to Select/Unselect Update(s) to be Installed
Support Windows 2008, 2012, 2012R2, & 2016
Roll Back / Remove Windows Update upon Request
Troubleshooting with Application Vendor8am-10pm, Mon-Fri24×7, Mon-Sun
Manual Update according to Customer Specified Timing8am-10pm, Mon-Fri24×7, Mon-Sun

Liaise with Customer’s Application Vendor(s) on What to Patch and Not to Patch Job (upon request)

Patching based on Vulnerable Scanning Report
Linux Environment Operating System
Autocheck & Notification on Kernal Version and Disk
Support Community / Enterprise Linux
Troubleshooting with Application Vendor8am-10pm, Mon-Fri24×7, Mon-Sun
Manual Update according to Customer Specified Timing8am-10pm, Mon-Fri24×7, Mon-Sun
Liaise with Customer’s Application Vendor(s) on What to Patch and Not to Patch Job (upon request)
Patching based on Vulnerable Scanning Report
Application / Website Load Balancing
Website Load Balance (transparent / proxy)
Application Load Balance (transparent / proxy)
HAproxy Installation & Configuration
Keepalived Installation & Configuration
Pound Installation & Configuration
Firewall, VPN, Secured Network and BGP
Remote Logging (required separate VM / Server)
Destination / Source IP Routing Setup
PUBLIC, DMZ, PRIVATE Zoning
Site to Site VPN Tunnel
VPN Tunnel with AWS / Azure / Google Cloud
NAT Policies
BGP Network Configuration
IPS Setup in Firewall (require additional license)
Real-time Replication (VM to VM / Disk to Disk) or Disaster Recovery purpose
Microsoft Hyper-V, VMWare, Proxmox etc (VM Replication)
Files Synchronization between 2 servers (same / different location)
DRBD – Disk to Disk Replication over Network
Oracle Database / PostgreSQL Database Real-Time Synchronization

Methods to Submit Helpdesk for Troubleshooting 

Email
Private Message (via WhatsApp)
Group Message (via WhatsApp) 
Backup & Restoration
Files Backup (requires Veeam Cloud Backup service)
Files Restoration (requires Veeam Cloud Backup service)
Server Monitoring
Ping Monitoring
HTTP / HTTPS
CPU, HDD Space, Memory
Bandwidth Usage Monitoring
Remote Logging (require separate VM / Server)
Control Panel Support
cPanel / WHM2 tickets4 tickets10 tickets
DirectAdmin2 tickets4 tickets10 tickets
Plesk Control Panel2 tickets4 tickets10 tickets
Web Application Security & Network Security
Enable / Disable Old TLS
Enable / Disable New Cypher (Ex: 3DES Cipher Suite)
Open Source Web Application Firewall Installation
SSL Certificate Installation
Using Automated Tool for Malware Scanning
Assistance on Improving SSL Lab Scanning Report
Providing Assistance on Fixing the Items from the Malware Scan Report
Help on Identifying the -Possible Root Cause of Website being Defaced / Hijacked
Identifying the Possible Root Cause of Website being Defaced / Hijacked
Microsoft IIS 7.0 – 10.0 Installation / Configuration / Upgrade
Apache Web Server
Nginx Web Server Configuration and Caching
Lite Speed Web Server Installation & Configuration
Tomcat Web Server Installation & Initial Configuration
Database – MySQL
MySQL Installation
MySQL Server Level Optimization
MySQL Identify Slow Query, Provide Suggestion to Customer
MySQL Database Replication Setup
MySQL Database Re-sync / Redo Database Replication
MySQL 3 Nodes Cluster (Galera Cluster)
Database – MSSQL
MS-SQL Installation
MS-SQL Database Setup (Separate DATA and LOG file)
MS-SQL Replication Setup
MS-SQL Database Snapshot
MS-SQL Database Mirroring
Mail Server – Ms Exchange
MS Exchange Installation
Active Directory Integration
Auto Discovery / Outlook Web Access (OWA)
Multiple Database Store Setup
Mail In & Out Troubleshooting
Antispam Setting & Optimization
Mail Server – Zimbra
Zimbra Installation
Zimbra Antispam Configuration & Integration
Mail In & Out Troubleshooting
Back Up & Restoration
Memory Caching
Redis cache Setup & Configuration
Memcache cache Setup & Configuration
File Sharing / Block Storage
NFS Client / Server Setup
iSCI Target / Initiator Configuration
Windows SMB File Sharing
Windows Distributed File System (DFS)
CEPH File System Deployment

+: Subject to 6% SST

Prices are provided as a guide, may vary due to changes in foreign exchange rates.

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