IP ServerOne
Petaling Jaya, Selangor
Career Level
Executive
Years of Experience
1 year
Job Type
Full-Time
Are you a confident and empathetic communicator with strong emotional intelligence (EQ) and a passion for helping customers?
This role is ideal for individuals—especially fresh graduates—who are eager to learn, adaptable, and ready to grow in a customer-focused environment. We offer a supportive and dynamic workplace that values teamwork, creativity, and continuous learning, where you can build meaningful customer relationships while developing your career.
Working Life
- Standard 5-day workweek to support work-life balance.
- Friendly, supportive, and collaborative team environment.
- Structured career development and clear growth opportunities.
- Comprehensive training and continuous guidance to help you succeed in your role.
Key Responsibilities
- Manage and qualify customer enquiries via email, phone, and live chat in a timely and professional manner.
- Resolve customer issues and complaints, ensuring satisfaction and escalating cases according to the escalation matrix when required.
- Build and maintain strong customer relationships to support retention and long-term loyalty.
- Collaborate with internal teams, including business improvement, marketing, finance, and technical teams, to deliver a seamless customer experience.
- Identify suitable upselling and cross-selling opportunities to support business growth.
- Handle administrative tasks efficiently and support ad hoc assignments or project involvement when required.
- From time to time, support urgent or emergency cases that may require extended attention to ensure service continuity and customer satisfaction.
Requirements & Competencies
- Fresh graduates are strongly encouraged to apply, particularly those who are eager to learn, adaptable, and motivated to grow their careers.
- Willingness to learn new skills and adapt to new systems, processes, and technologies in a fast-paced environment.
- Strong customer-focused mindset with the ability to understand customer needs and deliver effective solutions.
- Excellent verbal and written communication skills.
- High emotional intelligence with strong interpersonal and relationship-building abilities.
- Positive attitude, flexibility, and readiness to take on new challenges when required.
- Good time management skills with the ability to prioritize tasks effectively.
Qualification Requirements
- Relevant working experience is an advantage but not required.
- Minimum qualification of SPM, Professional Certificate, Diploma, or Higher Diploma, preferably in an IT-related field.
About IP ServerOne
Since 2003, we’ve grown from a humble web hosting provider into one of Malaysia’s most trusted names in managed cloud services. Our brand promise, “We Host Better,” embodies what sets us apart: personalized care, attention to detail, and a commitment to customer confidence. In Malaysia, where hosting guests traditionally conveys care and warmth, we extend that philosophy digitally—providing 24/7 human support, customized cloud solutions that fit customer needs and budgets, and ensuring we always have our customer back!
Joining IP ServerOne means becoming part of a vibrant, supportive community. We offer a work environment that encourages learning, supports growth, and respects different perspectives. Whether you’re exploring cloud technologies, contributing to AI/ML projects, or helping customers solve real challenges, your work here has purpose.
We celebrate curiosity, collaboration, and continuous learning—and yes, we know how to have fun, whether it’s over shared meals, team outings, or exciting company events.
If you’re passionate about cloud and want to grow with a team that values trust, out-of-the-box thinking, and togetherness—welcome to IP ServerOne.